RETURN POLICY
When exchanging or returning of an item, it must be accompanied by receipt and in its original packaging. Regular priced merchandise can be exchanged or refunded within 15 days of receipt. Return shipping fees may apply. Luxe Mirror Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
15% restocking fee will be charged on all mirror returns. Delivery fees and oversize fees are non-refundable.
All Sale items are FINAL sales and cannot be returned or exchanged.
NON - RETURNABLE ITEMS
*Gift Certificates can not be returned
*Clearance/Sale items are non-returnable
*Custom order items
*Items you have already assembled
*Merchandise marked Non-Returnable on product page
* Please see Direct Ship Policy as rules are slightly differ.
Refund Options
You can choose to have a refund returned to you by the original form of payment or receive a store credit.
Damaged/ Defective Items
Please contact customer service through live chat, email us at customerservice@shopluxegallerie.com or phone us at (877)-581-6111.
Please provide photos of the damage merchandise AND shipping box, SKU number and order number.
Shipping
*U.S.*
Most standard orders are shipped within 2-3 business days. Please double check the availability of a product on its respected product page for availability.
Customer Service will contact you within 1 business day via email (check spam folder) to confirm if partial shipping is acceptable based on the availability of the item(s) or if you prefer to ship the entire order when all items are available.
At this time, we currently do not offer expedited shipping options. Your final shipping cost will be available to you at checkout based on subtotal amount. Our flat rate shipping for Subtotal under $199.99 is $19.99 (U.S. Continental) or $21.98 (non-Continental/ US territories).
Subtotal over $199.99 is Free (U.S. Continental) or $9.99 handling fee (non-Continental/ US territories)
Select Items: reduced shipping may apply.
*Canada/ Mexico*
There's a flat rate fee for shipping and custom/duty regardless of Subtotal amount of $24.99. Standard shipping is 5 to 7 business days. Please see product page for product availability which will affect when complete orders are expected to arrive.
*Caribbean, United Kingdom, other countries*
There's a flat rate fee for shipping and custom/duty regardless of Subtotal amount of $29.99. Standard shipping is 10 to 15 business days. Please see product page for product availability which will affect when complete orders are expected to arrive.
There's a handling fee of $9.99 assessed to all orders.
Luxe Mirrors reserve the right to cancel orders with full refunds being issued if its determined the logistics of an order may be at risk or cause damage to any products.
Effective June 1, 2022, We are test piloting international shipping to United Kingdom, Spain, Portugal, Italy, Germany, France, Sweden, Switzerland, Denmark, Ireland, Australia, Aruba, Bahamas, Barbados, Cayman Island, Curacao, Dominican Republic, Grenada, Haiti, Jamaica, Trinidad and Tobago, Turks and Caicos, British Virgin Island.
Please Note: Some items may require a longer ship-out and/or delivery timeframe due to availability (see product page); holidays and/or shipping carriers. Our standard shipping method is UPS ground and USPS. International standard shipping is local postal service, DHL, FedEx or UPS.