Direct Ship are merchandise/products that will ship separately from are Maryland Warehouse, but directly to you from the manufacturer. Our Manufacturers are located in North America, Europe, Africa and Asia.
Luxe Mirrors does its best to assure merchandise arrives within the quoted delivery time frame on the product page. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.
Cancelation:
1. Orders that include Direct Ship Item can be cancelled within 72 hours of placing the order for a full refund.
2. After 72 hours, the order cannot be canceled as these direct ship products are in processing directly with our manufacturers.
Return/Exchange:
1. A return must be initiated within 10 days of receipt of a Direct Ship merchandise/Product.
2. For Damages/Manufacturer Defects- please send clear photos to customerservice@shopluxegallerie.com to initiate the return process for a full refund or exchange.
3. For Any Other return reason: please email customerservice@shopluxegallerie.com stating your reason for return. Please note a restocking fee may be assessed for a return.
All non-Direct Ship items follows standard return/exchange policy.