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Customer Service

Servicing Customers in the U.S. and Canada

Luxe Layaway

  • U.S. and Canada customers only
  • Layaway can only be applied to orders of subtotals greater than $250
  • A non-refundable 5% layaway fee is assessed to the subtotal cart balance on your invoice. The order balance at checkout will not reflect 5% but will be seen on your emailed PayPal invoice.
  • Your items are held for 45 days (6 weeks). Extension may be granted upon request. Please email [email protected] for extension request.
  • To initiate your Layaway, send an acknowledgement email within 24 hours of completing your order to [email protected] Subject Line: "Order ###, Layaway"
  • Body of email write: "I have read and agree to the terms of Luxe Mirrors' Layaway Plan."
  • Include your full name, email address, billing address and phone number in the email. If not received in 24 hours the order will automatically be canceled.
  • Within 6 business hours of receiving your Acknowledgement email, a PayPal invoice will be sent to your email address (check spam folder).
  • The PayPal invoice will be your new order total which will include 5% layaway fee. A minimum payment of 20% of the total order will need to be paid within 3 business days of the date of the PayPal invoice. The remaining balance is due in 45 days. If initiation payment isn't received within 3 business days, the order will automatically be canceled.
  • The Terms and Conditions on the PayPal invoice will specify due dates of the initiation payment and final payment.
  • Payment can only be accepted through the PayPal invoice. Please use the link in the PayPal invoice email for all payments.
  • Cancellation- The customer can cancel the Layaway at anytime for any reason. Please email [email protected] requesting the Layaway plan to be canceled. Within 24 hours we will send a cancelation email. Refunds are processed minus the 5% layaway fee within 3-5 days depending on payment method.
  • Custom floral designs are excluded from our layaway plans. Please see Custom Designs Policy.
  • Once layaway is paid in full, your order will be processed and shipped to the address on your initial order. Please note: the shipping availability of each item within your order may differ and arrive in separate boxes based on the individual product availability (found on product page).
  • Luxe Mirrors reserves the right to cancel Layaway plans for any reason. All notifications are sent via email